Parking Requirements
Adequate, on-site parking must be provided for our team upon arrival. This is essential to
safely unload and load animals and equipment. Please inform us of any restrictions or access
issues prior to the session date.

Weather and Indoor Space
If the session is to be held outdoors, an indoor alternative space must be available in the event
of rain or if the temperature falls below 15°C. This is to safeguard the welfare of our animals
and ensure the session can still go ahead comfortably.

Participant Numbers
The agreed number of participants must be confirmed at the time of booking. If additional
participants are present on the day, we reserve the right to charge an additional £2 per person.
This helps us maintain quality engagement and appropriate animal-to-participant ratios.

Safety Clause
We reserve the right to end any session at any time, without refund, if it is deemed unsafe or
unsuitable for the animals or staff involved. This includes but is not limited to aggressive
behaviour, unsuitable environments, or unforeseen health and safety concerns.
We kindly ask all clients to respect these conditions, which are in place to support a positive
and ethical therapeutic experience for everyone involved.