Our animals are carefully prepared for therapeutic work using a welfare-led, evidence-based approach that recognises the individual needs, histories, and preferences of each animal. Many of our animals are rescues or rehomes, and as such we prioritise long-term observation, relationship-building, and positive, force-free handling to assess suitability for therapy work, in line with recognised animal-assisted intervention best practice, which emphasises choice, consent, and stress minimisation. Animals are introduced gradually to environments, equipment, and human interaction over an extended period, allowing them to demonstrate natural behaviours and comfort levels without pressure. Where an animal shows signs that therapeutic work is not appropriate for them, their welfare is placed first; we ensure they are safe, healthy, and supported, and, where relevant, carefully matched with a suitable forever home. All staff and volunteers undergo strict training to ensure up-to-date knowledge of animal care, behaviour, stress signals, and ethical handling, reducing the risk of harm to both animals and participants. In addition, clear and strict rules are communicated to all individuals prior to any interaction with the animals, ensuring informed consent, respectful behaviour, and safe, predictable environments. This structured, compassionate approach ensures that animal welfare remains central while supporting safe and effective therapeutic outcomes.